Legal
Last updated: 23 September 2026
Customers and shop owners can ask us to delete their data from Chat2Cart at any time. This page explains exactly how.
How to request deletion
- Email support@chat2cart.in.
Send your request from an email address you can be contacted at. - Say whether the request concerns a shop or a customer record.
For example, "I am a customer of [shop name]" or "I own the shop [shop name]". - Provide the information needed to locate the record.
Customers: the phone number used to message the shop and the shop's name. Shops: the shop name and the account's registered phone number or email. - We may perform reasonable verification.
To protect you, we may ask you to confirm you control the phone number or account before deleting anything. - We process the deletion request.
Once verified, we delete the relevant data and confirm to you by email.
What may be deleted
- Customer information
- Message-related records
- Cart data
- Order information
- Account information
What may be retained
Some information may need to be kept where required for legal, security, accounting or dispute-resolution purposes — for example, records of completed transactions. Where we keep information for these reasons, we keep only what is necessary and only for as long as required.
Good to know
- Deleting data from Chat2Cart does not delete messages stored in your own WhatsApp app or on Meta's systems. Those are governed by WhatsApp's own settings and policies.
- Customers may also contact the shop they ordered from directly.
- Deleting a shop account ends that shop's use of Chat2Cart.
- Read more in our Privacy Policy.
Contact
ZEYRA Enterprise (operator of Chat2Cart)
17/8, Velladath House, Edakkulam, Padinjaramukku, Thirunavaya, Malappuram, Kerala 676301, India
Email: support@chat2cart.in · Phone: +91 70343 27244