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How it works

Connect your shop once. After that, customers message as usual and your team works from clear, structured orders.

  1. STEP 01

    Connect your shop

    Connect the shop's WhatsApp number to Chat2Cart, then add the products you sell.

    • Link your shop's WhatsApp number
    • Add products, categories and prices
    • Mark what's in stock
    Shop setup2 of 3 done
    WhatsApp number connected
    +91 98XXX XXX10
    Products added
    Dairy, Bakery, Grains, Vegetables
    Set delivery areas
    Next step
  2. Do you have brown bread? Also 1 kg sugar
    Yes! Brown Bread 400 g — ₹50. Sugar 1 kg — ₹48. Add both to your cart?
    Yes please
    Your cart · ₹98
    Place orderEdit cart
    STEP 02

    Customers order

    Customers send grocery requests naturally. Chat2Cart finds matching products, builds the cart and guides them through checkout.

    • Plain messages or voice notes, where supported
    • English, Malayalam, Hindi or Arabic
    • Customer reviews the cart before ordering
  3. STEP 03

    Manage and fulfil

    The shop receives a structured order and manages fulfilment from the dashboard — packing, delivery and status updates.

    • Get notified when an order arrives
    • Update status as you pack and dispatch
    • Organise deliveries in one list
    Order #1049
    ₹98
    Packing
    1 × Brown Bread 400 g₹50
    1 × Sugar 1 kg₹48
    Deliver · Padinjaramukku
    Mark out for deliveryCall customer

    Fictional demo order.

Inside a single order.

  1. 01Customer messagesText or voice, in their language.
  2. 02Request understoodItems and quantities identified.
  3. 03Products matchedFrom your catalogue and stock.
  4. 04Cart confirmedCustomer reviews and places the order.
  5. 05Shop notifiedOrder appears in the dashboard.
  6. 06Packed and deliveredStatus updated as you go.

What you need to start

  • A WhatsApp number for your shop that can be connected under Meta's WhatsApp Business Platform requirements.
  • Your product list with prices.
  • A phone or computer to manage orders from the dashboard.

About message charges

WhatsApp/Meta message charges are separate from Chat2Cart subscription fees and are billed directly by Meta to the connected shop.

See plans

Set up your shop on Chat2Cart.

Get started