Terms of Service

1. The service

Chat2Cart is a software service that helps grocery shops receive and manage orders from customers through WhatsApp, and provides a dashboard for managing products, categories, inventory, orders, customers and delivery. Features available to a shop depend on its plan.

Chat2Cart provides ordering software. The shop — not Chat2Cart — is the seller of the goods and is responsible for its products, prices, fulfilment and customer relationship.

2. Shop responsibilities

Shops using Chat2Cart agree to:

• Provide accurate account, product, pricing and availability information, and keep it up to date.
• Fulfil orders, handle payments from customers, deliveries, refunds and complaints.
• Comply with applicable laws, including consumer protection, food safety, tax and data protection laws.
• Comply with WhatsApp's and Meta's terms and policies for business messaging.
• Keep dashboard login details secure and be responsible for activity under their account.
• Review orders before fulfilment. Automated interpretation of messages may occasionally be inaccurate.

3. Acceptable use

You must not use Chat2Cart to:

• Sell illegal, restricted or prohibited goods.
• Send spam or unsolicited messages.
• Harass, mislead or defraud anyone.
• Attempt to access systems or data without authorisation, or disrupt the service.
• Reverse engineer, copy or resell the service except as permitted by law or by us in writing.

4. Payments

Shops pay a subscription fee for their chosen plan as shown on our Pricing page or as agreed in writing. Fees are payable in advance for each billing period. Applicable taxes may be added as required by law. If fees are unpaid, we may suspend the service after notice.

5. WhatsApp/Meta charges

WhatsApp/Meta message charges are separate from Chat2Cart subscription fees and are billed directly by Meta to the connected shop. The shop is responsible for these charges.

6. Third-party services

Chat2Cart relies on third-party services, including WhatsApp/Meta services, AI processing provider(s) where used, and hosting and infrastructure providers. Your use of WhatsApp is also subject to WhatsApp's and Meta's own terms. We are not responsible for the availability, changes or actions of third-party services. Chat2Cart is an independent product and is not affiliated with or endorsed by Meta.

7. Service availability

We aim to keep Chat2Cart available and reliable, but we do not guarantee uninterrupted or error-free operation. The service may be unavailable during maintenance, updates, or because of events outside our control, including outages of third-party services. We may change or discontinue features with reasonable notice where practical.

8. Liability

The service is provided "as is" and "as available". To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, including lost profits, lost data or business interruption. Our total liability for any claim relating to the service is limited to the subscription fees paid by the shop to us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited under applicable law.

9. Termination

A shop may stop using Chat2Cart at any time by contacting us. We may suspend or terminate access if these terms are breached, fees are unpaid, or where required by law or by a third-party provider such as Meta. On termination, data is handled as described in our Privacy Policy and Data Deletion page.

10. Intellectual property

Chat2Cart, including its software, design, name and logo, is owned by the operator. Shops keep ownership of their own content, such as product information and images, and grant us a licence to use it only to provide the service. WhatsApp is a trademark of Meta Platforms, Inc.

11. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to applicable law, the courts in Kerala, India shall have exclusive jurisdiction over any dispute arising from these terms or the service.

12. Changes

We may update these terms from time to time. The "Last updated" date shows when they last changed. Continued use of Chat2Cart after changes means you accept the updated terms.

13. Contact